Cookie Policy
Last updated: September 11, 2025
1. What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
VoltSign uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. This Cookie Policy explains what cookies we use, why we use them, and how you can manage your cookie preferences.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They include:
- Authentication cookies: Keep you logged in during your session
- Security cookies: Protect against cross-site request forgery and other security threats
- Load balancing cookies: Ensure optimal performance and availability
- Session cookies: Maintain your preferences during your visit
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website:
- Google Analytics: Tracks website usage, page views, and user behavior
- Performance monitoring: Identifies technical issues and loading times
- A/B testing cookies: Help us test different versions of our website
- Heat mapping: Shows how users interact with page elements
Functional Cookies
These cookies enable enhanced functionality and personalization:
- Preference cookies: Remember your settings and preferences
- Language cookies: Store your preferred language
- Theme cookies: Remember your display preferences (dark/light mode)
- Feature cookies: Enable specific features you've requested
Marketing and Advertising Cookies
These cookies are used to deliver relevant advertisements and track campaign effectiveness:
- Targeting cookies: Create profiles based on your interests
- Retargeting cookies: Show relevant ads on other websites
- Social media cookies: Enable sharing and social media integration
- Campaign tracking: Measure the effectiveness of our marketing efforts
3. Third-Party Cookies
We work with trusted third-party service providers who may place cookies on your device. These include:
Google Analytics
Provides website analytics and user behavior insights
Cookies: _ga, _gid, _gat
Duration: 2 years (persistent)
Stripe
Processes payments and prevents fraud
Cookies: __stripe_mid, __stripe_sid
Duration: 1 year (persistent)
Intercom
Provides customer support chat functionality
Cookies: intercom-*
Duration: 9 months (persistent)
HubSpot
Tracks marketing campaigns and lead generation
Cookies: __hstc, __hssrc, __hssc
Duration: 13 months (persistent)
4. Cookie Duration
Session Cookies
These cookies are temporary and are deleted when you close your browser. They help maintain your session while you navigate through our website.
Persistent Cookies
These cookies remain on your device for a specified period or until you delete them. They help us recognize you when you return to our website and remember your preferences.
Typical Duration Ranges:
- • Essential cookies: Session or up to 1 year
- • Analytics cookies: 2 years
- • Functional cookies: 1 year
- • Marketing cookies: 30 days to 2 years
5. Managing Your Cookie Preferences
Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences by category
- Learn more about each type of cookie we use
Browser Settings
You can also manage cookies through your browser settings:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Preferences > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
Opt-Out Links
For specific third-party services, you can opt out directly:
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Advertising cookies: Digital Advertising Alliance
- Network Advertising: Network Advertising Initiative
6. Impact of Disabling Cookies
While you can disable cookies, please note that doing so may affect your experience on our website:
If you disable essential cookies:
- You may not be able to log in or access your account
- Security features may not function properly
- Some website features may not work as expected
If you disable functional cookies:
- Your preferences and settings will not be remembered
- You may need to re-enter information repeatedly
- Personalized features may not be available
If you disable analytics cookies:
- We cannot improve our website based on usage data
- Performance issues may take longer to identify and fix
7. Mobile App Tracking
Our mobile applications may use similar tracking technologies:
- Device identifiers: Unique identifiers for analytics and personalization
- App usage analytics: Track feature usage and performance
- Crash reporting: Identify and fix technical issues
- Push notification tokens: Deliver relevant notifications
You can manage these preferences through your device settings or within the app's privacy settings.
8. International Data Transfers
Some of our third-party service providers may be located outside your country. When cookies are used by these providers, your data may be transferred internationally. We ensure appropriate safeguards are in place for such transfers, including:
- Standard Contractual Clauses
- Adequacy decisions by relevant authorities
- Privacy Shield certification (where applicable)
- Other appropriate legal mechanisms
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you through our website or email
- Request renewed consent where required by law
We encourage you to review this policy periodically to stay informed about our use of cookies.
10. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
VoltSign, Inc.
7928 La Riviera Dr 201
Sacramento, CA 95826
Email: privacy@voltsign.net
Phone: (916) 841-3129
For specific questions about cookie management or to exercise your rights regarding cookies, you can also reach out to our Data Protection Officer at dpo@voltsign.net.