Cookie Policy

Last updated: September 11, 2025

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

VoltSign uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. This Cookie Policy explains what cookies we use, why we use them, and how you can manage your cookie preferences.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

  • Authentication cookies: Keep you logged in during your session
  • Security cookies: Protect against cross-site request forgery and other security threats
  • Load balancing cookies: Ensure optimal performance and availability
  • Session cookies: Maintain your preferences during your visit

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website:

  • Google Analytics: Tracks website usage, page views, and user behavior
  • Performance monitoring: Identifies technical issues and loading times
  • A/B testing cookies: Help us test different versions of our website
  • Heat mapping: Shows how users interact with page elements

Functional Cookies

These cookies enable enhanced functionality and personalization:

  • Preference cookies: Remember your settings and preferences
  • Language cookies: Store your preferred language
  • Theme cookies: Remember your display preferences (dark/light mode)
  • Feature cookies: Enable specific features you've requested

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

  • Targeting cookies: Create profiles based on your interests
  • Retargeting cookies: Show relevant ads on other websites
  • Social media cookies: Enable sharing and social media integration
  • Campaign tracking: Measure the effectiveness of our marketing efforts

3. Third-Party Cookies

We work with trusted third-party service providers who may place cookies on your device. These include:

Google Analytics

Provides website analytics and user behavior insights

Cookies: _ga, _gid, _gat

Duration: 2 years (persistent)

Stripe

Processes payments and prevents fraud

Cookies: __stripe_mid, __stripe_sid

Duration: 1 year (persistent)

Intercom

Provides customer support chat functionality

Cookies: intercom-*

Duration: 9 months (persistent)

HubSpot

Tracks marketing campaigns and lead generation

Cookies: __hstc, __hssrc, __hssc

Duration: 13 months (persistent)

4. Cookie Duration

Session Cookies

These cookies are temporary and are deleted when you close your browser. They help maintain your session while you navigate through our website.

Persistent Cookies

These cookies remain on your device for a specified period or until you delete them. They help us recognize you when you return to our website and remember your preferences.

Typical Duration Ranges:

  • • Essential cookies: Session or up to 1 year
  • • Analytics cookies: 2 years
  • • Functional cookies: 1 year
  • • Marketing cookies: 30 days to 2 years

5. Managing Your Cookie Preferences

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences by category
  • Learn more about each type of cookie we use

Browser Settings

You can also manage cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Preferences > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Opt-Out Links

For specific third-party services, you can opt out directly:

6. Impact of Disabling Cookies

While you can disable cookies, please note that doing so may affect your experience on our website:

If you disable essential cookies:

  • You may not be able to log in or access your account
  • Security features may not function properly
  • Some website features may not work as expected

If you disable functional cookies:

  • Your preferences and settings will not be remembered
  • You may need to re-enter information repeatedly
  • Personalized features may not be available

If you disable analytics cookies:

  • We cannot improve our website based on usage data
  • Performance issues may take longer to identify and fix

7. Mobile App Tracking

Our mobile applications may use similar tracking technologies:

  • Device identifiers: Unique identifiers for analytics and personalization
  • App usage analytics: Track feature usage and performance
  • Crash reporting: Identify and fix technical issues
  • Push notification tokens: Deliver relevant notifications

You can manage these preferences through your device settings or within the app's privacy settings.

8. International Data Transfers

Some of our third-party service providers may be located outside your country. When cookies are used by these providers, your data may be transferred internationally. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard Contractual Clauses
  • Adequacy decisions by relevant authorities
  • Privacy Shield certification (where applicable)
  • Other appropriate legal mechanisms

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you through our website or email
  • Request renewed consent where required by law

We encourage you to review this policy periodically to stay informed about our use of cookies.

10. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

VoltSign, Inc.

7928 La Riviera Dr 201
Sacramento, CA 95826

Email: privacy@voltsign.net

Phone: (916) 841-3129

For specific questions about cookie management or to exercise your rights regarding cookies, you can also reach out to our Data Protection Officer at dpo@voltsign.net.