Privacy Policy

Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and company information
• Account credentials and profile information
• Documents and signatures you upload or create
• Payment and billing information
• Communications with our support team

Usage Information

We automatically collect information about your use of our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Log files and analytics data
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, maintain, and improve our e-signature services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations and enforce our terms

Email Types

We may send you the following types of emails:

• Transactional emails: Account notifications, document status updates, security alerts
• Service emails: Product updates, feature announcements, maintenance notices
• Marketing emails: Promotional content, newsletters, product recommendations (opt-in only)

Anti-Spam Commitment

VoltSign is committed to responsible email practices and compliance with anti-spam laws including CAN-SPAM Act, GDPR, and CASL:

• We only send emails to users who have explicitly opted in or have an existing business relationship
• All marketing emails include clear unsubscribe mechanisms
• We honor unsubscribe requests within 10 business days
• We never sell, rent, or share email addresses with third parties for marketing purposes
• Our emails clearly identify VoltSign as the sender
• We maintain accurate sender information and physical address
• We regularly clean our email lists to remove inactive or bounced addresses

Email Preferences

You can manage your email preferences by:

• Clicking the unsubscribe link in any marketing email
• Updating your preferences in your account settings
• Contacting us at privacy@voltsign.net

Note: You cannot opt out of transactional emails related to your account or active documents, as these are necessary for service operation.

We may share your information in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: Third-party vendors who assist in providing our services
• Business transfers: In connection with mergers, acquisitions, or asset sales
• Legal compliance: When required by law or to protect rights and safety
• Document recipients: With parties you designate to receive signed documents

We implement comprehensive security measures to protect your information:

• 256-bit SSL encryption for data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication options
• SOC 2 Type II compliance
• Regular employee security training
• Incident response and breach notification procedures

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

Signed documents are retained according to your account settings and applicable legal requirements, typically for a minimum of 7 years.

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@voltsign.net.

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Other appropriate safeguards as required by applicable law

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Providing notice through our service interface

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us: